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See How betmly Handles Your Data

One privacy notice covers the account details, device signals, cookie choices and payment records we may handle when you explore the betmly lobby, with security controls applied to…

Clear data purposesCookie choicesPrivacy request routesRetention explained
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betmly See How betmly Handles Your Data
CONTACT YOUR WAY

Reach Us About Your Privacy

Privacy questions should reach a team that can connect your message with the relevant account record without exposing extra personal data. Start through the signed-in help area when possible, as this gives us a safer way to confirm who is making the request. If you cannot enter your account, use the public contact route and explain that your message concerns privacy rather than routine account activity.

Team online

Signed-in chat

Open chat from your account and ask for privacy support. We may request limited verification before discussing stored data, recent account access or an existing correction or deletion request.

Privacy request form

Use the privacy form in the help area to request access, correction, deletion or restriction where applicable. Include the email or mobile number connected to your account.

Email follow-up

Send your message through the email route shown in the account help area. Keep any reference number in the subject so our privacy team can match later replies securely.

DATA CARE PRACTICES

Keep More Control of Your Data

Our privacy work follows the data from collection through deletion, rather than treating the policy as a standalone page.

Purpose-based handling

We connect each collected data category to a stated purpose, such as account creation, identity checks, transaction processing, security monitoring, customer communication or compliance with a valid legal duty.

Cookie controls

Cookie settings let you manage optional browser storage where available. Essential cookies may remain active when they are required for sign-in, session protection, language preferences or privacy request security.

Account protection

Passwords are handled through protected authentication systems, while device and session records help us identify unusual access. We may ask for identity evidence before changing sensitive account data.

Retention decisions

We keep records only for purposes described in this policy and for periods shaped by legal duties, transaction disputes, security needs and valid account requests. Data is then deleted or de-identified.

Controlled sharing

Service providers receive only the data needed for their assigned work, such as hosting, verification, support or payment processing. Contracts require appropriate confidentiality and security measures for that data.

Changes and corrections

You may ask us to correct inaccurate account details or update contact preferences. Where a request affects identity or transaction records, we may retain an audit entry explaining the authorised change.

Get Clear Answers About Your Privacy

These answers explain the privacy choices most relevant to your betmly account, including access requests, corrections, cookies, payment records and account closure. Some rights vary according to applicable law, and certain records may need to remain for security, transaction or legal reasons. When we cannot fulfil a request exactly as submitted, we will explain the reason and identify any available next step through the contact route you used.

We may collect account and identity details, contact data, device and browser signals, cookie records, support messages, account activity and payment references. The exact categories depend on the services you request.

Identity documents may be needed to confirm account ownership, protect withdrawals, investigate unauthorised access or meet legal duties. Access is restricted, and the records are retained according to the purposes stated here.

You may submit an access request through the privacy form or signed-in support. We will verify your identity, locate relevant records and respond according to the rights and timeframes set by applicable law.

Contact privacy support with the incorrect field and the requested change. We may ask for supporting evidence when the update concerns your legal name, identity details, mobile number or transaction ownership.

For Touch 'n Go, GrabPay, Boost and FPX transactions, we may receive references, amounts, timestamps and completion status. Payment providers handle their own credentials under their separate privacy terms.

Account closure does not always erase every record immediately. We may retain data required for legal duties, fraud prevention, security investigations or transaction disputes, then delete or de-identify it when those purposes expire.

We may share limited data with service providers supporting hosting, verification, payments, security and customer contact, or with authorities when lawfully required. We do not permit providers to use it beyond assigned purposes.

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