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Your Rights and Our Legal Commitments

betmly operates under a clear legal framework that defines how your account data is collected, stored, and used — and what rights you hold over that information.

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How Our Legal Policy Applies to Your Account

betmly Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our legal terms govern every interaction between your account and betmly, including how deposits processed via Touch 'n Go, GrabPay, Boost dan FPX are handled under our data records. Malaysian accounts are subject to local jurisdiction rules, and we apply data handling standards consistent with applicable

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privacy legislation. When you deposit, your transaction metadata — payment method, timestamp, account ID — is logged to satisfy both our internal audit trail and any regulatory reporting obligations that apply in your region. We do not share payment credential details with third parties outside of
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what is strictly required to process your chosen payment rail. Any dispute arising from an account action is handled through our formal resolution channel, not through payment intermediaries. Your eligibility to hold an account depends on local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN KAMI

Reach Our Legal and Account Support Team

If you have questions about your data, need to request a change to your account record, or want to raise a legal or compliance matter, our team is available through the channels below. Response times vary by channel; urgent data or account matters are handled within one business day.

Team online

Live Chat

Start a chat from the lobby footer for account and data queries. Our support agents can escalate legal matters directly to our compliance desk — available from 09:00 to 23:00 MYT daily.

Email Support

Send your query to our legal support address for matters involving data access requests, account closure, or policy clarification. Written requests are acknowledged within 24 hours and resolved within three business days.

Help Centre

Our Help Centre contains the current versions of our Privacy Policy, Terms of Use, and Cookie Policy. You can download any document from there or raise a formal request for your account data file.

PERLINDUNGAN DATA AKAUN

How betmly Handles Your Data and Account Security

We maintain six core practices to keep your account data secure and give you meaningful control over how it is used.

Data Minimisation

We collect only what is needed to run your account — identity verification, payment method reference tokens from Touch 'n Go or GrabPay, session logs, and contact details. We do not collect data points we have no operational reason to hold.

Cookie Controls

betmly uses functional, analytical, and optional marketing cookies. You can review and change your cookie preferences at any time from the account settings panel. Declining non-essential cookies does not affect your ability to access the lobby or process withdrawals.

Account Security

Login sessions are protected by two-factor authentication and session token expiry. Devices you have not used to log in before trigger an automatic verification step, keeping your account secure even if your password is compromised elsewhere.

Data Retention

Account data is retained for the period required by applicable law in your jurisdiction, and for the operational period your account remains active. Once your account is closed and the mandatory retention window has passed, personal data is deleted from live systems and anonymised in audit archives.

Access Requests

You may request a copy of the personal data we hold on your account at any time by contacting our support team via email. We will compile and deliver your data file within the timeframe required by applicable data protection law in your region.

Policy Updates

When our Privacy Policy or Terms of Use change materially, we notify you by email and display a banner in your account lobby on your next login. Continued use of the account after the notice period constitutes acceptance of the updated terms.

Legal Policy Questions Answered

Common questions about your rights, our data practices, and how to act on them — answered directly from our policy documents.

We collect your name, email address, contact number, date of birth for age verification purposes under local law, and payment method reference tokens for Touch 'n Go, GrabPay, Boost dan FPX. We do not store full card numbers or wallet credentials on our servers.

Yes. Send a written data access request to our support email. We will compile your account data file and deliver it within the timeframe set by applicable data protection legislation in Malaysia. There is no charge for a standard access request.

Submit a deletion request via our support email or live chat. We will close your account and delete personal data from live systems once any mandatory legal retention period has passed. You will receive written confirmation when the deletion is complete.

We share data only with payment processors required to clear your Touch 'n Go, GrabPay, Boost dan FPX transactions, identity verification partners, and any authority to which we are legally obligated to report. We do not sell your personal data to advertisers or marketing platforms.

Log in and go to your account profile to update contact details directly. For changes to identity-verified fields — such as your legal name or date of birth — contact support with a copy of the relevant document; our team processes those requests within three business days.

Closing your account stops all active data processing beyond what is legally required. Data is retained for the mandatory period under applicable law — typically for audit and anti-money-laundering compliance — then deleted from live systems and anonymised in archives.

Contact our compliance desk via the support email listed in the Help Centre. If you are not satisfied with our response, you have the right to escalate to the relevant data protection authority in Malaysia as permitted under local law.

Your Rights and Our Legal Commitments

Reach Our Legal and Account Support Team

Live Chat

Email Support

Help Centre

How betmly Handles Your Data and Account Security

Data Minimisation

Cookie Controls

Account Security

Data Retention

Access Requests

Policy Updates

Legal Policy Questions Answered

01 What personal data does betmly collect when I open an account?

02 Can I request a copy of all data betmly holds about my account?

03 How do I ask betmly to delete my account and personal data?

04 Does betmly share my data with third parties?

05 How can I update incorrect information on my account?

06 What happens to my data if I close my account?

07 Who do I contact if I believe my data has been handled incorrectly?

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